A Good Day to Say Thanks to Your IT Team
“Ever wonder how technology professionals manage to keep up with the ever-changing world of IT? It’s mind boggling really. Whatever the future brings, IT pros always find a way to make it work. Not a minute passes when organizations and end users don’t benefit from their ability to solve and evolve. On IT Pro Day, we salute all technology professionals for staying one step ahead, keeping us connected, productive, and ready for what comes next.”
On this 5th annual IT Professionals’ Day, created by SolarWinds to recognize the venerable technology professionals who toil endlessly to keep the systems we all depend on up and running, let’s take a moment to say thanks.
Beyond a card, a tweet, or a catered lunch, what else can security pros do to lend a hand to our friends in IT and foster a better relationship?
Even though security teams are overtaxed, overextended, and chasing alert after alert, taking some time to regularly meet with your IT pro coworkers in both a professional and a personal setting can pay substantial dividends.
Understand the IT Perspective
While many security pros started out in IT, the IT environment is constantly evolving. Having regular chats with IT does two things: it helps you understand new challenges and better empathize with IT pros trying to solve them, and this new knowledge indirectly expands your ability to better secure the IT environment.
Establish Common Ground
IT and security often perceive that they have competing priorities. IT cares about service delivery and may see security efforts to minimize risk as slowing down projects or impeding service performance. Closer collaboration with IT can help you reduce conflict and develop solutions that minimize tradeoffs.
You build a trusting relationship with your IT colleague one step at a time. Remember to listen, show respect, and act with integrity in every interaction.
Having regular social outings, even if it’s a coffee or a beer once in a while, builds a whole different type of rapport: we’re all in this boat together, and when it springs a leak, it’s a lot easier to bail things out together!
So today, do say thanks to your IT coworkers an let them know how much you truly appreciate what they do for you and your organization. But, don’t just stop there. Build an on-going relationship every single day.