Privacy Policy

Lastline, Inc. (“Lastline”) respects your privacy and is committed to protecting the personal information that you share with us. This Privacy Policy (“Policy”) describes how we collect, use and process information from your network in the course of providing you with our threat detection services (“Services”), and how you can control our use of that information.

If you have any requests concerning your personal information or any questions relating to this Policy, please contact our Privacy Officer by sending an email to: info@lastline.com.

Information We Collect

Product Related Information

Lastline analyzes the traffic in a network to detect incoming threats and outgoing communication with malicious hosts on the Internet. Lastline also collects certain artifacts that are transmitted via web traffic and as email attachments. More specifically, Lastline collects the following types of information:

  • Alert information; whenever a computer attached to your network performs a potentially malicious activity, together with information that allows Lastline to create a meaningful report that we can provide to you about the security threat;
  • The domain names that are resolved in the network;
  • The content of network connections that are considered a potential security risk;
  • Executable programs and archive documents that are downloaded via the web. Each artifact is deleted from our servers once our automated processes have finished their analysis and determined that the artifact is benign;
  • Executable programs and non-executable documents that are sent as email attachments to a special Lastline email account. Each artifact is deleted from our servers once our automated processes have finished their analysis and determined that the artifact is benign;
  • In deployments configured as on-premise and data sharing enabled (default behavior), executable programs the Lastline Engine scores as malicious (a score of 70 or greater) are shared with Lastline for additional analysis. This does not include document, mail or PDF files of any type. Refer to the Lastline Support Knowledge Base for additional information regarding this functionality.
  • Lastline will retain anonymized versions of malicious documents submitted to the Lastline hosted infrastructure. These are documents that score a 30 or greater during the analysis. These will be used to improve the detection capability of the Lastline Engine only and not be shared with the Lastline community. For assistance in opting out of this, send a request to support@lastline.com.

You can use the configuration options provided on our website to view, manage, and disable information that should never be transmitted.

Lastline takes steps to avoid collecting any information from your network that personally identifies you, or data that can be reasonably linked to such information (“Personal Information”). However, the data we collect through our Services may contain Personal Information that a potential security risk is obtaining from your computer or attempting to obtain without your permission and over which Lastline has no control.

Additional Information

In order to open an account with us, purchase our products and obtain technical support services, we will collect certain Personal Information from you, such as your first and last name, mailing address (including postal code), e-mail address, cell phone, home phone, work phone, employer or your firm name, telephone, credit card number and expiration date, and billing address. This information is used only in connection with the administration of your account with Lastline and for no other purpose.

Cookies

We also collect other information when you communicate with us electronically. Like many websites, we use “cookies” to obtain certain information when your Web browser accesses our websites. Our websites also automatically receive and record on our server logs information from your browser.

The information gathered by means of cookies and log files consists of your Internet address (Internet Protocol Address), a referring URL (the web site that you use to visit our Websites), your browser type, and information about the length of time you devoted to visiting our websites. All of this information is aggregated and does not include Personal Information of any kind.

The use of cookies by our partners, affiliates, tracking utility company, and service providers is not covered by this Policy. We do not have access or control over these cookies. Our partners, affiliates, and service providers use session ID cookies to understand usage patterns on the website. These companies are obligated to protect your Personal Information in accordance with their own policies, and Lastline is not responsible for the privacy practices of other companies’ websites or services to which our products and services may link or otherwise refer.

In order to personalize our communications with you and to improve our Services, we also may ask you to provide consumer satisfaction information regarding your experience with our Services. You have the option of choosing not to provide the information.

How We Use the Data We Collect

Lastline does not sell, trade or rent to third parties any of the information we collect from your network, or Personal Information (together, the “Data”). We may use the Data that we collect for the following purposes:

  • To provide you with the Services;
  • To provide you with customized content;
  • To process and respond to inquiries related to the Services or to your account;
  • To provide you with important notices relating to the Services, including scheduled downtime and updates to the software;
  • To provide, maintain, protect and improve our Services; and
  • To protect Lastline and our clients.

Third Party Partners

Lastline may share anonymized file artifacts with partners that contain malicious content to assist other vendors in providing protection within their solution and helping organizations globally to defend from the threats of attackers. These artifacts will be closely reviewed to ensure they do not contain any information that can be traced back to the source of the submission.

To provide the Lastline Services, we may share your network data with third parties that provide services such as information processing and data storage and security services. These third parties are only authorized to use your network data as necessary to provide services to Lastline, and are obligated to protect your network data with provisions at least as protective as those contained in this Policy and each such provider has security measures in place at least as protective as those described in this Policy.

Others

We may also disclose your Data:

  • As required by law such as to comply with a subpoena, or similar legal process;
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • If Lastline is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information; or
  • To any other third party with your prior consent to do so.

Protection of Personal Information

Lastline takes precautions, including administrative, technical, and physical measures, to safeguard your Data against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

Lastline uses industry-standard efforts to safeguard the confidentiality of Data, including encryption, firewalls and SSL (Secure Sockets Layer). We have implemented reasonable administrative, technical, and physical security controls to protect against the loss, misuse, or alteration of your Data.

Data Retention

We will retain your Data for as long as your account is active or as needed to provide you with our Services. If you wish to cancel your account or request that we no longer use your information to provide you Services, please contact us at: info@lastline.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Notification of Privacy Policy Changes

We may update this Policy from time to time to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.

Lastline, Inc.
203 Redwood Shores Parkway, Suite 620
Redwood City, CA 94065